Often, when we get new users, this happens:
- they post their first few challenges, which receive negative feedback
- they are instructed to use the sandbox, which they do
- not long after (typically in a few hours), they post on main again
This last step is the problem: we need to get users to wait for feedback longer. I think this is the cause of the problem:
- they have previously received feedback within minutes of posting (because the experienced users are all monitoring
- they're expecting to get feedback in the sandbox as quickly as they did on main
- but they don't
- and they get impatient, and post to main anyway
The most recent example of this is here:
You need to wait more than 45 minutes there. At least 2-3 days is the recommendation.
Oh, I didn't know that, because it's my first time there.
What should we do about this?
I think the obvious solution is to change the Sandbox' question description to try and make it clearer how to use it. Currently, the pertinent text is "buried" 10 paragraphs deep (although it is bolded).
It is recommended to leave your posts in the sandbox for at least several days, and until it receives upvotes and any feedback has been addressed.
If this is the solution we go with, how should the content be re-written? Feel free to leave suggestions as answers to this question.
But there are other possible solutions. Is it feasible to change the use of the sandbox so that users do get feedback as quickly as they do on main? This would mean encouraging experienced users to constantly watch the sandbox as they do
/questions; I'd guess not many people will really want to do that, but is it worth trying?